Course curriculum

    1. Lesson 1: Identifying Types of Conflict

    2. Lesson 2: Diffusing Emotions

    1. Lesson 1: Techniques for Active Listening

    2. Lesson 2: How to Communicate with Respect

    1. Lesson 1: Practices for Resolving Conflict

    2. Lesson 2: Discovering Commonalities

    3. Lesson 3: Understanding When to Seek Mediation

    1. The Dos and Donts of Workplace Conflict culturedrop Galen Emanuele

About this course

  • 8 lessons

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